Privacy policy

Security and protection of personal data

Definitions

  • The Publisher : The company Eyguestre, a legal entity that publishes online communication services to the public.
  • The Website : All web pages and online services offered by the Publisher.
  • User : The person using the Site and the services.

Nature of the datas collected

In the context of the use of the Site, the Publisher may collect the following categories of data concerning its Users :

  • Civil status, identity, identification data, etc.
  • Connection data (IP addresses, event logs…).

Communication of personal data to third parties

No communication to third parties

Your data is not disclosed to third parties. However, you are informed that they may be disclosed under a law, regulation or decision of a competent regulatory or judicial authority.

Purpose of the reuse of personal data collected

Perform client management transactions

These may concern :
  • contracts, orders, deliveries, invoices, accounting and in particular customer account management
  • a loyalty program
  • customer relationship monitoring such as satisfaction surveys, complaint management and after-sales service
  • selecting customers to conduct studies, surveys and product tests (except with the consent of the persons concerned, these operations must not lead to the establishment of profiles likely to reveal sensitive data – racial or ethnic origins, philosophical, political, trade union, religious opinions, sexual life or human health)

Conduct prospecting transactions

  • management of technical prospecting operations (including technical operations such as standardization, enrichment and deduplication)
  • the selection of individuals to carry out loyalty, prospecting, sampling, product testing and promotion actions. Unless the data subjects consent, these operations must not lead to the establishment of profiles likely to reveal sensitive data (racial or ethnic origins, philosophical, political, trade union, religious, sexual life or people’s health)
  • the carrying out of solicitation operations

Development of trade statistics

Management of requests for right of access, rectification and opposition

Managing people’s opinions about products, services or content

Aggregation of data

Aggregation with non-personal data

We may publish, disclose and use aggregated information (information relating to all our Users or to specific groups or categories of Users that we combine so that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes, and other commercial purposes.

Aggregation with personal data available on the User’s social accounts

If you connect your account to an account in another service in order to cross-ship, that service may provide us with your profile information, login information, and any other information you have authorized to disclose. We can aggregate information about all our others users, groups, accounts, personal data available on the User.

Collection of identity data

Open consultation

Consultation of the Website does not require registration or prior identification. It can be carried out without you providing any personal data concerning you (surname, first name, address, etc.). We do not record any personal data for the simple consultation of the Site.

Collection of identification data

Use of the user ID only for access to services

We use your electronic credentials.

Terminal Data Collection

Collection of profiling and technical data for the purpose of providing the service

Some of your device’s technical data is collected automatically by the Site. This information includes your IP address, browser type and language… The collection of this data is necessary for the provision of services.

Collection of technical data for advertising, commercial and statistical purposes

The technical data of your device is automatically collected and stored by the Site for advertising, commercial and statistical purposes. This information helps us to personalize and continuously improve your experience on our Site. We do not collect or store any personal data (name, first name, address…) possibly attached to a technical data.

Cookies

Duration of storage of cookies

In accordance with the recommendations of the CNIL, the maximum retention period for cookies is 13 months after their first deposit in the User’s terminal, as is the duration of the validity of the User’s consent to the use of these cookies. The lifetime of the cookies is not extended at each visit. The User’s consent must therefore be renewed at the end of this period.

Purpose of cookies

Cookies may be used for statistical purposes, in particular to optimize the services rendered to the User, from the processing of information concerning the frequency of access, the customization of the pages as well as the operations performed and the information consulted. You are informed that the Editor may place cookies on your device. The cookie records information about the navigation on the service (the pages you have visited, the date and time of the consultation…) that we can read during your subsequent visits.

User’s right to refuse cookies

You acknowledge that you have been informed that the Publisher may use cookies. If you do not want cookies to be used on your device, most browsers allow you to disable cookies through setting options.

Retention of technical data

Duration of retention of technical data

The technical data shall be kept for the period strictly necessary to achieve the purposes referred to above.

Time limit for retention of personal data and anonymisation

Retention of data for the duration of the contractual relationship

In accordance with Article 6-5 of Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, personal data which are the subject of processing are not stored inbeyond the time necessary for the performance of the obligations defined at the conclusion of the contract or the predefined duration of the contractual relationship.

Retention of anonymized data beyond the contractual relationship/ after the deletion of the account

We retain personal data for the duration strictly necessary for the fulfilment of the purposes described in these GTC. Beyond this period, they shall be anonymised and kept exclusively for statistical purposes and shall not give rise to any exploitation whatsoever.

Deletion of data after deletion of the account

Means of purging data shall be set up to provide for its effective deletion if the period of storage or archiving necessary for the fulfilment of the specified or imposed purposes is reached. In accordance with Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, you also have the right to delete your data, which you may exercise at any time by contacting the Publisher.

Data deletion after 3 years of inactivity

For security reasons, if you have not authenticated on the Site for a period of three years, you will receive an e-mail inviting you to log in as soon as possible, otherwise your data will be deleted from our databases.

Account Deletion

Delete Account on Demand

The User has the option to delete his Account at any time, by simple request to the Editor OR by the Account deletion menu present in the Account settings if applicable.

Deletion of the account in case of violation of the TOU

In the event of violation of one or more provisions of the TOU or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict without any prior notice and in its sole discretion, your use and access to the Services, to your account and to all Sites.

Indications in case of security flaw detected by the Editor

User information in the event of a security breach

We undertake to implement all appropriate technical and organisational measures to ensure a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or unauthorised access resulting in the realization of the risks identified hereinabove, we undertake to :

  • notify you of the incident as soon as possible ;
  • examine the causes of the incident and inform you of them;
  • take the necessary measures to the extent reasonable to lessen the adverse effects and harms that may result from the incident.

Limitation of liability

Under no circumstances shall the commitments defined in the point above relating to notification in the event of a security breach be equated with any acknowledgement of fault or responsibility for the occurrence of the incident in question.

Transfer of personal data abroad

No transfer outside the European Union

The Publisher undertakes not to transfer the personal data of its Users outside the European Union.

Changes to the TOU and Privacy Policy

In the event of modification of these TOU, commitment not to lower the level of confidentiality of substantially without prior information of data subjects

We undertake to inform you in the event of a substantial change to these Terms and Conditions, and not to reduce the level of confidentiality of your data substantially without informing you and obtaining your consent.

Applicable law and means of appeal

Application of French law (CNIL legislation) and jurisdiction of the courts

These Terms and Conditions and your use of the Site are governed by and interpreted in accordance with the laws of France, and in particular Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms. The choice of applicable law does not affect your rights as a consumer in accordance with the applicable law of your place of residence. If you are a consumer, you and we agree to submit to the non-exclusive jurisdiction of the French courts, which means that you can take action in relation to these TOU in France or in the EU country in which you live. If you are a professional, all actions against us must be brought before a court in France.
In the event of a dispute, the parties will seek an amicable solution before any legal action. In the event of failure of these attempts, any challenge to the validity, interpretation and/or enforcement of these TOU shall be brought even in case of plurality of the defendants or of an appeal in guarantee, before the French courts.

Data portability

The Editor undertakes to offer you the possibility to have all the data concerning you restored on request. The User is thus guaranteed a better control of his data, and keeps the possibility to reuse them. This data should be provided in an open and easily reusable format.

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